Send/Reply to Alerts

Send/Reply to Alerts

·         Note: The alert feature allows gym admins to send or receive notifications from members. All messages sent from a member to the gym will be available to all gym admins.

·         Login to the HybridAF app

·         Click the Message Icon

·        

·         Create Alert

o  

o   Gym: If you have access as an admin to multiple gyms you can select the gym members you want to alert

o   Headline:

§  Message that shows in the push notification or as the subject to an email

o   Alert Methods

§  Push – sends a push notification to their device

§  SMS – sends an sms to the number on file. Note; if a cell phone is not entered they will not receive an SMS but, will see the message in their app.

§  Email – sends an email to the email on file

o   To Members

§  Shows a list of all members at your selected gym. Can select all or filter by status or name.

                               §  Clicking Filter gives you the option to filter by user name or the user status (All, Active or Inactive)

o   Alert Body

§  The details of the alert that would be shown in the email body or in the app.

·         Alerts Tab

o  

o   Displays all alerts that have been sent by the gym or direct messages to the gym

§  Details shows who an alert was sent to and how

§  Replies shows the replies tab filtered to just that alert

·         Replies Tab

                  o   Displays the individual replies by user to the gym.

    • Related Articles

    • Managing Notifications

      ·        From Mobile App Login to the HybridAF app Click My Info Select Notification Tab       Notify on Message If you have enabled the message feature for your gym this will send a push notification to your phone when you receive a new message or a ...
    • Notifications - Troubleshooting

      If your notifications are on but, stop working please try the following steps: Open the App Click Main Menu Click My Info Click Notifications Ensure that the notifications you want enabled are on Click Menu Click Logout Log Back Have another member ...
    • Add a new user

      ·        From Mobile App Login to the HybridAF app Click the Admin Menu Link Click My Members and then Add Member Note: If you manage multiple gyms you can click the gym name to select other gyms in which you are the admin: Enter the members ...
    • Transfer a Member

      o   Login to the HybridAF app o   Click the Admin Menu Link o   Click My Members §  Note: If you manage multiple gyms you can click the gym name to select other gyms in which you are the admin: o   Click the Details link on the user you wish to ...
    • Creating a Guest Pass

      Open the HybridAF app Goo to the admin section of the app. Click Access Requests Click Generate Pass Gym: Select the gym you want to grant the person access to. First Name: Enter the first name of the person who is going to access the gym. Last ...