User Not Close Enough to Door Message

User Not Close Enough to Door Message

Resolving the "User Not Close Enough to Door" error on the admin app. 



- The gym member must physically go to the gym and stand by the door.
- Select "Admin Menu" and go to "My Gym"
-From that page you will see a location pin icon in the lower right-hand corner. Select the location pin icon to update your location. 




-Fully close out the app and go back into locations and re attempt to unlock the door.
-If the issue persist take a screen shot of the map's app on their phone zoomed in to their exact location and email the screen shot to support.




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